Tertiary qualification (in Commerce, Business, IT or Computer Science).
Experience as an Application Support Analyst vital
ITIL
Experience of Windows platforms & basic networking & web technology
Experience with Microsoft Windows and SQL server knowledge with practical experience
SQL scripting skills
Experience of Windows platforms & basic networking & web technology
Experience with Microsoft Windows and SQL server knowledge with practical experience
SQL scripting skills
Excellent communication skills [English/Afrikaans] both written and verbal
Financial Service / Stockbroking experience essential
Duties and Responsibilities
Investigate, analyze, resolve and advise on support issues in a business application support environment.
As Senior Application Support Specialist, you will be responsible for providing 1st & 2nd line production support on software applications and systems (like Portia, Xplan, Papertrial, Hermes and others)
Communicate with end users and other support teams to notify of system incidents and resolution thereof
Liaise with vendors to ensure problem resolution on various applications
Work with project teams to investigate complex issues, identify and implement solutions
Work in partnership with other departments ensuring correct exchange of knowledge and successful transition of developments into production
Maintain appropriate levels of technical and procedural documentation
Adhere to appropriate departmental procedures and practices (such as auditing requirements, control procedures and incident management procedures)
Testing of new applications or upgrades
Facilitate system audit processes
Conduct system monitoring
Communicate with end users and other support teams to notify of system incidents and resolution thereof