IT

Senior Applications Support

Cape Town, Western Cape
Work Type: Fixed Term Contract

Requirements:

  • Tertiary qualification (in Commerce, Business, IT or Computer Science).
  • Experience as an Application Support Analyst vital
  • ITIL
  • Experience of Windows platforms & basic networking &  web technology
  • Experience with Microsoft Windows and SQL server knowledge with practical experience
  • SQL scripting skills
  • Experience of Windows platforms & basic networking &  web technology
  • Experience with Microsoft Windows and SQL server knowledge with practical experience
  • SQL scripting skills 
  • Excellent communication skills [English/Afrikaans] both written and verbal
  • Financial Service / Stockbroking experience essential

Duties and Responsibilities

  • Investigate, analyze, resolve and advise on support issues in a business application support environment.
  • As Senior Application Support Specialist, you will be responsible for providing 1st & 2nd line production support on software applications and systems (like Portia, Xplan, Papertrial, Hermes and others)
  • Communicate with end users and other support teams to notify of system incidents and resolution thereof
  • Liaise with vendors to ensure problem resolution on various applications
  • Work with project teams to investigate complex issues, identify and implement solutions
  • Work in partnership with other departments ensuring correct exchange of knowledge and successful transition of developments into production
  • Maintain appropriate levels of technical and procedural documentation
  • Adhere to appropriate departmental procedures and practices (such as auditing requirements, control procedures and incident management procedures)
  • Testing of new applications or upgrades
  • Facilitate system audit processes
  • Conduct system monitoring
  • Communicate with end users and other support teams to notify of system incidents and resolution thereof
Remuneration:
Market Related
 

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