Technical Support Specialist

Sandton, Gauteng   |   Full Time

This client, based in Sandton, requires the skills of a Technical Support Specialist.  Join their development operations environment where they make use of a diverse set of coding languages, tool sets and operating systems.


IT Degree BSC Computer Science \ National Diploma – Advantageous

MSCS \ MCSA \ MCITP & Microsoft 365 Qualifications


5 to 10+ years proven work experience as Technical Support Specialist or similar role


  • Proven experience with strategic planning, problem solving and supporting Microsoft environments.
  • Proven experience with Office 365, Azure Active Directory, SQL.
  • Proven experience with installing, maintaining and troubleshooting, local firewalls, DHCP, DNS and TCP/IP.
  • Proven experience in Managing Active Directory, Domain Controllers, DC Replication , Group Policy Management
  • Microsoft operating System upgrades.
  • Microsoft Certified Professional - MCSE, MCSA.
  • Microsoft 365 Certifications
  • Microsoft SharePoint, Teams Implementation Experience.
  • Microsoft System Centre Configuration Manager and Endpoint Manager for Automation, OS Deployments, Software Management etc.
  • Mimecast Experience and certification & Mail Exclaimer experience
  • Microsoft Updates \ Patching via SCCM \ Endpoint Manager \ WSUS
  • Microsoft Disk Encryption
  • Microsoft IIS
  • Microsoft PowerShell skills (WinRM, Automation)
  • Microsoft Certificate Management, Managing AD integrated CA.
  • Microsoft SQL experience advantageous
  • VMWare host maintenance
  • VMWare server provisioning
  • VMWare script automation
  • Veeam Backup & Replication
  • Disaster Recovery design, build, document and testing
  • Infrastructure monitoring and maintenance

Duties & Responsibilities

  • Provide technical assistance for implementations
  • Drive digital adoption
  • Provide support to resolve IT queries
  • Problem management by identifying root cause analysis and problem resolution
  • Identify opportunities for developing new projects, processes or templates
  • Create and maintain accurate documentation and tooling
  • Solid understanding of ITIL Framework
  • Exceptional with a support ticketing system and experience in exceeding SLA targets

Talent Partner:
Laura Dixon

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