This client, based in Sandton, requires the skills of a Technical Support Specialist. Join their development operations environment where they make use of a diverse set of coding languages, tool sets and operating systems.
IT Degree BSC Computer Science \ National Diploma – Advantageous
MSCS \ MCSA \ MCITP & Microsoft 365 Qualifications
5 to 10+ years proven work experience as Technical Support Specialist or similar role
- Proven experience with strategic planning, problem solving and supporting Microsoft environments.
- Proven experience with Office 365, Azure Active Directory, SQL.
- Proven experience with installing, maintaining and troubleshooting, local firewalls, DHCP, DNS and TCP/IP.
- Proven experience in Managing Active Directory, Domain Controllers, DC Replication , Group Policy Management
- Microsoft operating System upgrades.
- Microsoft Certified Professional - MCSE, MCSA.
- Microsoft 365 Certifications
- Microsoft SharePoint, Teams Implementation Experience.
- Microsoft System Centre Configuration Manager and Endpoint Manager for Automation, OS Deployments, Software Management etc.
- Mimecast Experience and certification & Mail Exclaimer experience
- Microsoft Updates \ Patching via SCCM \ Endpoint Manager \ WSUS
- Microsoft Disk Encryption
- Microsoft IIS
- Microsoft PowerShell skills (WinRM, Automation)
- Microsoft Certificate Management, Managing AD integrated CA.
- Microsoft SQL experience advantageous
- VMWare host maintenance
- VMWare server provisioning
- VMWare script automation
- Veeam Backup & Replication
- Disaster Recovery design, build, document and testing
- Infrastructure monitoring and maintenance
Duties & Responsibilities
- Provide technical assistance for implementations
- Drive digital adoption
- Provide support to resolve IT queries
- Problem management by identifying root cause analysis and problem resolution
- Identify opportunities for developing new projects, processes or templates
- Create and maintain accurate documentation and tooling
- Solid understanding of ITIL Framework
- Exceptional with a support ticketing system and experience in exceeding SLA targets